Frequently Asked Questions
I’ve completed my Service Request, what’s next?
Gather your data plate information and any photos you can send and email the information to Rob directly rob@robthervguy.com
If you need to know “How Much?” or want a “Quote/Bid” please see THIS PAGE. It answers nearly all of these type questions.
We will call you to gather any necessary data if needed…if not…
Joelle will call you to discuss getting you on the schedule for your repair. She will then send you your service call/booking retainer invoice. Your slot is NOT CONFIRMED nor LOCKED IN until that invoice is paid.
Some jobs such as roof work, large appliance repairs, solar builds and so forth require estimates that must be “accepted” with parts deposit being paid.
If your request does require a Bid/Proposal, Bid/Proposal must be formally “accepted” once sent using the Accept option on the bid.
Once accepted, and pre-booking retainer is paid Joelle will call to formalize your schedule spot for your service.
Please take a moment to watch the video here to clear up the sending of proper data for your service request.
Do You Provide Warranty Work Services?
The short answer is no. There’s a catch to this however.
We are happy to perform ANY work within our scope or services for you. If you have a warranty claim, we will not work with the company providing the warranty.
We will, however, do the work for you, accept payment from you, and provide you with all necessary documentation needed to forward your claim to the carrier or manufacturer.
It will be then up to you to “fight” (yes…fight…because experience has taught us…this is what you will be doing) for full payment and reimbursement. We are no longer willing to spend our time doing the administrative work often required just to get paid; which has often amounted to multiple hours per claim both on the front side of the claim before work starts and the back side of claim once work is completed. This doesn’t even bring into the discussion the slow pay nature and the short pay efforts on the part of these providers.
Do You have a Storefront?
No, we are a fully Mobile Only RV Technician and Solar Installation company. We do not have a standard retail storefront or warehouse.
Where Are you Located?
As of right now, I am spending the summer and fall 2026 in Issaquah WA. I am planning to be in Quartzsite, AZ winter 2026-27.
What are your Prices?
We charge $100 for any service call up to 30 miles.
We charge $200 per hour with a minimum charge of 30 minutes or $100 not including the service call fee.
Tank Cleaning is charged per job. We charge our hourly rate until we arrive at your location. The clock stops when we arrive and we then charge you only our tank cleaning fees which are as follows:
1st Tank $175
Each Additional Tank @ $100 each
If you have a black tank clog, the pricing is as follows
$200 Clog Removal Fee
1st pass of Black Tank Cleaning $175 (required before clog removal)
2nd pass of Black Tank Cleaning $100(done after clog removal)
Any grey tanks cleaned while on site $100 each
Solar is charged on an individual basis and often is in a package format. You can view our intro packages here.
🛠️ Booking & Appointments FAQ
Q: Why do you require an upfront deposit to book an appointment?
A: Because we are a mobile service operating on a tight 4-week backlog, our time slots are highly sought after [Unspecified]. When you book, we lock out a specific day and route exclusively for your rig, turning away other RVers in need. To secure this slot, we require a $200 upfront booking deposit.
Q: Does my $200 deposit go toward my final repair bill?
A: Yes! The deposit is not an extra fee. It completely covers our travel dispatch fee ($100) and your initial 30 minutes of on-site diagnostic troubleshooting ($100). When our technician finishes the job, that $200 is applied directly as a credit to your final invoice.
Q: What is your cancellation policy?
A: We require a minimum of 48 business hours' notice to cancel or reschedule your appointment. Because we cannot easily fill a last-minute vacancy on our route, cancellations or no-shows inside the 48-hour window will result in the forfeiture of your $200 deposit.
Q: What happens if there is severe or bad weather on my service day?
A: Because our technicians work outside and unsheltered, severe weather, heavy downpours, extreme winds, or dangerous storms can make repairs unsafe. If hazardous weather hits your area, we will contact you to safely reschedule your appointment to our very next available route opening. Please note that weather-related delays are not eligible for a refund.
Q: What happens if Rob the RV Guy has to cancel my appointment?
A: We value your time just as much as our own. In the rare event that we must cancel or reschedule your slot due to an internal emergency or routing conflict (excluding weather delays), you will receive a 100% full refund of your $200 deposit immediately, or a priority makeup slot at your discretion.
Q: Why do you ask for a photo of my appliance's data plate before you arrive?
A: If you are able to send us a photo of the silver or black model and serial number sticker on your broken appliance, it immensely benefits your repair! Having this information 72 to 96 hours before we arrive allows us to pre-source potential parts, giving us the best possible shot at fixing your rig on our very first visit.
What Method of Payments do you Accept?
Cash and Check
Credit and Debit Cards
Who Will Service My RV?
Robert Anthony (The First RV Guy) who travels the country full time in an RV.
Will You Install My Parts?
We are happy to source parts for you or simply use the parts you have purchased. Often times, we will advise you on what you need and then can send you a link to purchase them on your own.
We do not guarantee parts we have not purchased for install however.
If we have purchased the part and it is faulty, we will fix the problem at no charge to you (provided it proves faulty within a short period-defined as within a few days after install).
However, if you have purchased the part and it proves faulty, we charge our regular fees to remedy the faulty part or problem caused by the faulty part.
Do You Repair or Provide Mechanical Services for Automotive Engines or Transmissions?
No, this is not a service we provide. We do not do any service work on any motorized vehicle from the back of the driver and passenger chair forward. If you have a rear engine unit, we do not do any service work on this engine or within it’s bay and housing.
Do You Rebuild Walls or Roof Structures?
This is not a service we provide.
Solar Specific Questions?
Click Here and Scroll to our Solar FAQ at the bottom of the Page
Do you charge sales tax on items in your store?
Sales taxes are only collected as required by laws per state.
